FAQs
My download limit has expired, what do I do?
Most of our digital downloads have a limit of 3 downloads from your accounts page. We encourage you to save the file to your computer so you can access it an unlimited amount of times. If you have reached your download limit, please fill in the form below and we can reactivate your download.
I purchased a download but I can’t find it.
To access your downloads instantly you need to create an account before checkout. Do not checkout as a guest. You will then be able to access your order from the downloads page here.
If you checked out as a guest, your download will be available once your order is completed. Your order will be completed instantly if you did not purchase any shippable items. If you have items that are being posted, please allow 2-3 days for us to pack your order.